Refund policy
Introduction
We want you to be completely satisfied with your purchase! Our **Return Policy** allows you to return items within **30 calendar days** after delivery for a full refund or exchange.
This policy was last updated on 2/20/2026
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Eligibility
- Items must be returned within **30 calendar days** of delivery
- Must be in original condition with **original packaging**
- **Tags or labels must remain attached**
- Items should be unworn, unused, and undamaged
- All original accessories and documentation must be included
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Process
1. Visit our Returns Portal: https://onvous.com/apps/redo/returns-portal/login to start your return request
2. Select the items you want to return and provide a brief reason
3. Print the prepaid return shipping label provided
4. Package your items securely in original packaging when possible
5. Attach the return label and drop off at any authorized shipping location
6. Ship to: **Onvous, 4404 La Crosse Ave, San Diego, California 92117**
You'll receive email updates throughout the return process. Keep your tracking number for reference.
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Refunds
- Refunds process once your return ships back to us
- Processing takes **3-5 business days** after we receive your items
- Choose refund to **original payment method** or **store credit**
- **$7 processing fee** applies to all refunds
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Exchanges
- **Exchanges available** for same product variants only (different size, color, etc.)
- Processing begins immediately when return is created
- Shipping costs may be covered under applicable coverage programs
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Shipping
- **Customers are responsible** for return and exchange shipping costs
- For **damaged, defective, or wrong items**, we cover all return shipping expenses
- **Return Address**: Onvous, 4404 La Crosse Ave, San Diego, California 92117, US
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Damaged items
- **We'll make it right** if your item arrives damaged, defective, or incorrect
- Contact us with photos showing the issue for damaged or defective items
- **We cover all return shipping costs** for these quality issues
- Processing typically takes 3-5 business days once we receive your return
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International returns
International returns are **not currently accepted** for cross-border orders. Marketplace orders may have different international return policies - please check with the specific seller for their requirements.
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Contact
For questions about returns or exchanges, contact our customer service team through your **account portal** or email us directly for personalized assistance with your return.
Returns Portal: https://onvous.com/apps/redo/returns-portal/login
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Updates
This policy may be updated from time to time, so please check back periodically for any changes.